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You can create one of three different surveys including Customer Satisfaction Score CSAT Customer Effort Score CES and Net Promoter Score NPS. While surveys are the most common method of tracking customer satisfaction they arent the only way. 6 Proven Methods For Measuring Customer Satisfaction In Customer Effort Score instead of asking your customers about their satisfaction you ask them to rate their ease of experience. How to track customer satisfaction . Price is a crucial component of any customer experience. It calculates all three values with an NPS-like questionnaire on a 6-point scale. Final thoughts on improving customer satisfaction. How likely are you to recommend us to your friends or contacts. How to Achieve Customer Satisfaction 1. The CES score generally ranges between 1. For a customer to call the customer support team to tell about a good experience is a rare thing. 1 stands for Definitely Yes 6 stands for Definitely No. Define where your custome